Return & Refund Policy

At Toputure, Your Satisfaction Is Of The Utmost Importance To Us.

Our dedicated Quality Control and Quality Assurance teams inspect your items before dispatch. The quality of our products is guaranteed. However, you need to check your order carefully and accurately before purchasing. See information on product detail pages. We can arrange returns and refunds for you quickly and easily if there is a quality issue with the item you received. We are here to help you! If you have any problems with your order, you can always contact our support team. Toputure supports worry-free returns and refunds within 90 days after receiving the goods.

Cancel Order

Dear friends, if the order is canceled before the order is shipped, the canceled order will receive a full refund. For cancellation requests after an order has been shipped, a Return Material Authorization needs to be issued whether or not the customer has received the order.

I Want To Change My Shipping Address

1: Contact online customer service to confirm whether your order has been shipped

2: After the modification is successful, the logistics order number will be updated in the background.

Return

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

If you purchased the product on the official website, please contact us at help@toputure.com.
You must show a receipt or proof of purchase. We will check and contact you.
We will generate a return logistics waybill, which will be picked up by the courier company.
After the warehouse receives the return inspection confirmation, the refund will be processed within 72 hours.
It may take some time for the refund to appear in your account. Processing refunds usually takes 3-7 business days. If you have completed all these steps and have not received your refund, please contact us at help@toputure.com.

Delayed or lost refunds (if applicable)

If you haven't received your refund, please double-check your bank account. After that, get in touch with your credit card company. It may take some time for your refund to appear on your credit card. After that, contact your bank. Processing refunds usually takes 3-7 business days. If you have completed all these steps and have not received your refund, please contact us at: help@toputure.com or click here

Exclusions and Limitations

This warranty does not apply:

Products that are damaged or modified.
Product operated with a damaged cord, plug, or output cable.
Products that are disassembled.
Products are cleaned with harmful chemicals or detergents.
Non-quality related issues (after 30 days of purchase).
Products purchased from unauthorized resellers.
Products without sufficient proof of purchase.
Products that have been refunded.
Products with an expired warranty.
Lost and/or stolen products.
Damage from outside sources.
Purchases from illegitimate resources.
Products taken outside the country where they were originally bought in or shipped directly from an authorized online purchase.
Damage from misuse of products (including, but not limited to, falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, and operating devices improperly).